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Zoom Ride is committed to serving you better and ensuring your data and information you submit to us are safe and protected. This privacy policy set out how we collect, use and protect your information.While using Zoom Ride app and (‘’website’’) we will ask you to supply us with some information about you which can be personal or non-personal information and other information that we will expressly list out in this privacy policy. The essence of all the information we ask you to supply us is to enable us not only improve the services we offer you but to also serve you better, thereby ensuring you are maximally satisfied.

Zoom Ride collects the following data from you:

a). Personal data like user content. These include and not limited to:

i. Email address

ii. First name

iii. Last name

iv. Phone number

v. Country

vi. Gender

vii. Date of birth

viii. Username

ix. Payment details (e.g. credit card details).

x. Billing address

We collect personal information when you sign up for our Services, when you access our Services or otherwise provide us with the information, which you agree to supply us as accurate.Users who are uncertain about which Personal Data is mandatory are welcome to contact the company.Other information we collect includes demographics through user survey, Criminal history of driver as allowed by the law.b) Usage of data (Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). This information is created when you use our services.c) Communication data. This information is created when you use our services. Zoom Ride collects communication data through processes like calling, chatting or sending messages to each other through Zoom Ride app which serves as the platform between Drivers and Riders. Zoom Ride assures you that all this information collected are held confidential and privileged by us and they are collected for record and security purposes and also used to improve the services and will not be revealed to any third party.d) Device used to access the service. This information is created when you use our services for the purpose of knowing the device used on Zoom Ride app. This includes but not limited to the device IP address, unique device identifiers, service provider, unique device identifiers etc.e) Registration Information. This information is received when you register an account with Zoom Ride app they include your name, phone number and email address.f) Zoom Ride app also collect information about your mode of payment. This information is safe with us; we do not store your payment card details on our servers and our vendors who receives this information use it in line with this policy, and as we instruct them.g) As a driver and Rider, we collect your information about your location when the app is running in the foreground or background of your device. This is to enable us know the location you are, Linking or matching Riders with Drivers, suggesting destinations based on previous trips, your present location when you are using the app, protection of users and other members of the public.

We use the information we collect from you for the following:

i. To gather analysis or valuable information so that we can improve our Service

ii. To detect, prevent and address technical issues

iii. Providing and managing your account and/or subscription(s).

iv. To customize the app for you.

v. For customer support

vi. To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about.

vii. To provide and maintain our Service

viii. To notify you about changes to our Service.

ix. Sending emails and text messages to Drivers who have started the driver application process regarding the status of their application.

x. Handling payment.

xi. For identification Purposes.

xii. To follow-up on the progress of the service requested from the service provider, whether it has been executed or not.

xiii. Monitor app usage metrics such as total number of visitors.

xiv. Track your entries, submissions, and status in any promotions or other activities in connection with your usage of the app.

xv. For the sake of our drivers, we use their information to Inform drivers about request from riders to secure their services and other updates.

We so much respect your privacy and we understand the salient and confidential nature of the information you provide to us; so we assure you that all information supplied to us will be held privileged. However, there are times we may disclose your information to third parties, this includes:

i. To the extent necessary for the purpose of providing our service, the personal data which you give us during the registration process may be transferred to third parties like subsidiaries, and affiliates who we engage from time to time to provide us with any services or facilities, data processing on our behalf which we use for the purpose of administering our business and providing our products and services to you.

ii. In the event of an incident, we can disclose your information with our insurance partner. The essence of such disclosure is for them to be able to determine necessary coverage when the incident occur.

iii. Law enforcement agencies for the purpose of investigating crimes, address fraud, by a subpoena or court of law, to prevent violation of terms of service, security issues, protection and safety of users or for other security matters permitted by the law.

iv. We may reveal the data or information of a Driver to a Rider who needs the service provider’s service. Information like name and photo, vehicle make, model, color, license plate, and vehicle photo; location, total number of trips and Drivers will be able to see the pick-up location that the Rider has provided. Depending on the nature of such service needed for the purpose of performing such requested service.

To investigate or respond to any real or perceived violation of this Privacy Policy or of our Disclaimer, Terms and Conditions, or any other terms of use or agreement with us.

vi. If we are involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

vii. We can also share your information and your use of the service with our partners to get more information about you and if you connect to the app through an integration with third party service please not that we are not restricted from informing such third party.

viii. We also disclose your data to our service providers like consultant, third party vehicle suppliers, Cloud storage providers, lawyers, accountants, service providers who are responsible for Payment processing and consultant.

ix. We can also disclose your information if you tell us to do so (With your consent).

Please note that we are not limited by this privacy policy from disclosing your information that are not personal to our affiliates, advertisers, partners or a third party at our discretion in which such discretion will be exercised reasonably. Also in the event of any change, modification or alteration in our operational activities, such modification or changes will be brought to your notice promptly by posting such update on the Zoom Ride app.

Please ensure to keep your confidential information and password away from third parties; please note that we will not be responsible for any unauthorized or improper use of the Confidential Information or Other Information that you voluntarily share.

It is your responsibility to protect your own username and password from disclosure to others. We cannot and will not be liable for any loss or damage arising from your failure to protect your username, password or account information. If you share your username or password with others, they may be able to obtain access to your personal information at your own risk.

If you notice your account has been breached, please inform us of it promptly.

In the event of any change, modification or alteration in our operational activities, such modification or changes will be brought to your notice promptly by posting such update on our application or through an email update.

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.Personal Data collected for purposes related to the performance of a contract between us and you shall be retained until such contract has been fully performed.Personal Data may be retained for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.Data can also be retained for the purpose of curtailing fraud and security purposes. The personal data that you provide when registering with Zoom Ride is retained until you ask us to delete it. Zoom Ride app can also retain data if the account holder is unruly or commits a grievous offence against Zoom Ride so that such user does not have the opportunity to register with Zoom Ride again. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

All the information you supplied to us are safe and secure. Your Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.We have put in place various measures to ensure your information is safe and confidential from third parties. We further assure you that on no account will your information be transferred to any unsafe jurisdiction or organization, or contrary to the terms set out in this privacy policy.

Zoom Ride has set out the condition for which we collect and use the personal data of our customers or users from European Economic Area (EEA),this condition or basis depends mainly on the specific data collected.

Zoom Ride process your data for the following reasons:

i. For the purpose of processing payment

ii. If you instruct us to do so

iii. In obedience to law

iv. The processing is in our legitimate interests and it's not overridden by your rights.

v. For contract performance.

Individual data subjects have the following rights under the GDPR.

i. Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data..

ii. Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.

iii. Access their Data. Users have the right to learn if Data is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.

iv. Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

v. Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the we will not process their Data for any purpose other than storing it.

vi. Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.

vii. Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.

viii. Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

ix. Rights relating to automated decision-making and profiling. We do not, however, use your personal data in this way.

Contact us for more information about our use of your personal data and how such rights can be exercised. We will ask for verification of identity before honoring such request, please take note of this.

You may unsubscribe to our e-newsletters or updates at any time through the unsubscribe link at the footer of all e-mail communications. You can also opt out of receiving text messages from Zoom Ride app, Push Notifications (This can however restrict or prevent you from being updated about important information like notification message that your ride has arrived) and Location Information (i.e by making your location unknown to others.) . In other words, we offer you the chance to "opt-out" from having your personally identifiable information used for particular functions, when we ask you for this detail. Please note that the location of the rider and driver cannot be hidden, they are compulsory for the service to be effective.

When you register on Zoom Ride app, if you do not want to receive any additional material or notifications from us, you can show your preference on our registration form.

We have no responsibility or liability for the content and activities of any other individual, company or entity whose website or materials may be linked to our Website or its Content, and thus we cannot be held liable for the privacy of the information on their website or that you voluntarily share with their website. Please review their privacy policies for guidelines as to how they respectively store, use and protect the privacy of your Confidential Information and Other Information.

Note that whenever you voluntarily make your Confidential Information or Other Information available for viewing by others online through this Website or its Content, it may be seen, collected and used by others, and therefore, we cannot be responsible for any unauthorized or improper use of the Confidential Information or Other Information that you voluntarily share.

We appreciate and value the information you give to us so we take precautions to protect your information. When you submit sensitive information via the website your information is protected both online and offline. Whenever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information online, we also protect your information offline. Only employees who need the information to perform a specific job [for example, billing or customer service] are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable and we cannot guarantee its absolute security.

In the event of an assignment, sale, joint venture, or other transfer of some or all of our assets, you agree we can assign, sell, license or transfer any information that you have provided to us. Please note, however, that any purchasing party is prohibited from using the Confidential Information or Other Information submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy without your prior consent.

For any question about this privacy, kindly contact us on the following:

Telephone no: 206-800-6746

If you are less than 18 years of age, you are advised to stay away from this website. In the event of us realising we’ve recieved information from a user under 18 years of age, without the parent’s consent, such an information will be deleted immediately.

privacy@myzoomride.com