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_installer_osticket_title=osTicket
_installer_osticket_type=_types_support
_installer_osticket_input_title_label=_info_sitetitle
_installer_osticket_input_title_text=_settings_sitetitle
_installer_osticket_input_username_label=_info_adminusername
_installer_osticket_input_username_text=_settings_adminusername
_installer_osticket_input_passwd_label=_info_adminpassword
_installer_osticket_input_passwd_text=_settings_adminpassword
_installer_osticket_input_email_label=_info_adminemail
_installer_osticket_input_email_text=_settings_adminemail
_installer_osticket_category=_categories_ecommerceandbusiness
_installer_osticket_description=osTicket on avoimeen lähdekoodiin perustuva tukipyyntösovellus, joka julkaistiin alun perin vuonna 2003.
_installer_osticket_authordescription=Ominaisuuksia ovat muun muassa seuraavat:<br><ul><li>Web- ja sähköpostituki: &quot;Tikettejä&quot; voidaan luoda sähköpostitse, online-lomakkeiden avulla tai puhelimitse <li>Auto Response: Automaattinen vastaus, joka lähetetään, kun uusi lippu avataan tai viesti on vastaanotettu<li>Muokattavissa sähköpostimalleja<li>Mahdollisuus asettaa prredefined-vastauksia usein kysyttyihin kysymyksiin<li>Mahdollisuus lisätä muistilappuja henkilökunnan käyttöön<li>Henkilöstö ja asiakkaat voidaan pitää ajan tasalla sähköposti-ilmoituksien avulla <li>Konfiguroitavissa ja joustavat asetukset.<li>Mahdollisuus asettaa pääsyrajoituksia henkilöstölle<li>Kaikki tukipyynnöt ja vastaukset arkistoidaan.</ul>