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js/jquery.ui.datepicker.js a^ w LC_MESSAGES/messages.mo.phpU a^U * S js/osticket-strings.js a^ f] MANIFEST.php& a^& L ---
#This is popup help messages for the Admin Panel -> Emails -> Templates
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
email_templates:
title: 电子邮件模板
content: >
电子邮件模板集用于在工单的生命周期内，对可能发生的动作进行自动回复和提示的发送。
template_to_clone:
title: 复制到模板
content: >
选择从一个模板集进行复制并开始，或直接从自带的电子邮件模板开始。
language:
title: 语言
content: >
选择希望应用到自带电子邮件模板集的语言，语言包可以从 osTicket.com 下载。
links:
-
title: osTicket 语言包
href: https://osticket.com/download
status:
title: 状态
content: >
已启用的模板集可以用于和部门关联，并应用到系统默认设置。当前正在使用的模板集无法被禁用。
---
#Help popup items for the installer
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
helpdesk_name:
title: 帮助中心名称
content: |
---
#This is popup help messages for the Admin Panel -> Manage -> Schedules
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
schedule:
title: Schedule Definition
content: >
Name: Unique name for the schedule. Type: Choose the type of Schedule. Business Hours defines the hours that are inclduded when calculating SLA hours, where as Holiday Hours define hours that are excluded. Timezone: Choose the time zone for the schedule. It's recommended that you leave it empty for a Floating time zone.
Floating time zone allows for times to be relative to the effective time zone at the time of use.
---
#This is popup help messages for the Admin Panel -> Manage -> SLA Plan
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
name:
title: 名称
content: >
选择一个可反映其目的的描述性名称，用于服务等级协议计划 (SLA Plan)。
grace_period:
title: 宽限期
content: >
决定创建咨询后将被自动标记为过期的小时数。
自咨询创建后开始计算时间。
transient:
title: 瞬态
content: >
瞬态 SLA 被认为具有暂时性，且可通过部门传输上的非瞬态 SLA 或在其帮助主题更改时进行编辑。
schedule:
title: Schedule
content: >
Choose the Schedule to be used by this SLA when rendering tickets Overdue.
Please note that Department settings can override this schedule.
links:
-
title: Manage Schedules
href: /scp/schedules.php
---
#This is popup help messages for the Admin Panel -> Settings -> System
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
helpdesk_status:
title: 帮助中心状态
content: >
If the status is changed to Offline, the client interface will be disabled. Only Admins will be able to access the system.
helpdesk_url:
title: 帮助中心URL地址
content: >
这个URL是你安装osTicket的时候必须要用的。它能够在与客户邮件沟通的时候，把终端客户带到你的帮助中心来。
helpdesk_name_title:
title: 帮助中心名称/标题
content: >
此项属于标题，一般出现在浏览器选项卡中。如果您的帮助页面已加入书签，此项即为网站页面的标题/名称。
default_department:
title: 默认部门
content: >
选择默认部门，用于未自动发送至部门的咨询。
输入0禁用锁定功能。
allow_iframes:
title: Allow iFrames
content: >
Enter comma separated list of domains for the system to be framed in. If left empty, the system will default to 'self'. This accepts domain wildcards, HTTP/HTTPS URL scheme, and port numbers.
Example: https://domain.tld, sub.domain.tld:443, http://*.domain.tld
links:
-
title: Syntax Information (host-source)
href: "https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Content-Security-Policy/frame-ancestors#Sources"
acl:
title: ACL (Access Control List)
content: >
Enter a comma separated list of IP addresses to allow access to the system. There are four options to choose which panel(s) to apply the ACL to.
Apply To
Description
Disabled
Disables ACL altogether.
All
Applies ACL to all Panels. (ie. Client Portal, Staff Panel, Admin Panel)
Client Portal
Applies ACL to only Client Portal.
Staff Panel
Applies ACL to only Staff Panel and Admin Panel.
#Date and time options
date_time_options:
title: 日期、&时间选项
content: >
在下面设置日期与时间的默认格式 &。为帮助台设置时间。您可以选择使用所选语言的默认格式，也可以自定义设置以满足您的要求。自定义设置请参考ICU日期规范表。下面显示的日期只是说明所选格式显示的效果。
links:
-
title: 参见ICU日期规范表
href: http://userguide.icu-project.org/formatparse/datetime
languages:
title: System Languages
content: >
选择系统主语言和可选的系统第二语言，将提供更友好的用户界面。
primary_language:
title: 系统主语言
content: >
如果没有设置相应的语言，则会向代理和用户显示默认语言。包括界面内容、感谢页面和电子邮件等自定义内容。
这是需您自行编辑的未翻译语言。
secondary_language:
title: Secondary Languages
content: >
请选择您的代理和最终用户的偏好语言选项。该界面将用于下列语言，定制内容，比如致谢页和帮助主题名等，将被翻译成下列语言。
#Attachments
attachments:
title: 附件设置及存储
content: >
设置附件如何保存
default_storage_bk:
title: 后端文件存储
content: >
Choose how attachments are stored.
Additional storage backends can be added by installing storage plugins
max_file_size:
title: 最大文件尺寸
content: >
选择客服可以上传的最大附件尺寸。该容量包含已取消的附件、知识库文章、工单相关附件及任务回复，该数据的上限由PHP的upload_max_filesize参数决定。
links:
-
title: PHP ini设置
href: "http://php.net/manual/en/ini.core.php#ini.upload-max-filesize"
files_req_auth:
title: Require Login
content: >
Enable this setting to forbid serving attachments to unauthenticated users. That is, users must sign into the system (both end users and agents), in order to view attachments.
From a security perspective, be aware that the user's browser may retain previously-viewed files in its cache. Furthermore, all file links on your helpdesk automatically expire after about 24 hours.
---
#This is popup help messages for the Admin Panel -> Settings -> Tickets
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
number_format:
title: 咨询编号格式
content: >
此设置用于生成咨询编号。使用“#”号替代数字，而其他数字文本则予以保留。帮助主题可定义自定义数字格式。
例如，对六位数字而言，可使用######。
sequence_id:
title: 咨询编号序列
content: >
选择派生新咨询编号的序列。系统设有递增序列和默认随机序列。您可随意创建任意数量的序列。在咨询编号格式配置中使用多种序列以用于帮助主题。
queue_bucket_counts:
title: Top-Level Ticket Counts
content: >
This setting is used to hide or show the ticket counts on Main-Level queues. Get back to the way things used to be.
default_ticket_status:
title: 新咨询默认状态
content: >
选择新咨询的默认状态。如有需要，可对其进行定义以用于每个帮助主题。还可通过咨询筛选进行编辑。
links:
-
title: 管理咨询状态
href: /scp/lists.php?type=ticket-status
default_sla:
title: 默认 SLA
content: >
选择默认服务等级协议以管理在咨询过期前保留未完成状态的期限。
links:
-
title: 创建更多 SLA 计划
href: /scp/slas.php
default_priority:
title: 默认优先级
content: >
选择未自动分配优先级咨询的默认优先级。
需要 GDLib 库
claim_tickets:
title: 回复投诉咨询
content: >
Enable this to auto-assign unassigned tickets to the responding Agent.
Reopened tickets are always assigned to the last respondent unless auto assign on reopen is disabled on the Department level.
collaborator_ticket_visibility:
title: Collaborator Tickets Visibility
content: >
If Enabled, Users will have visibility to ALL Tickets they participate in when signing into the Web Portal.
If Disabled, Users will only be able to see their own Tickets when signing into the Web Portal.
require_topic_to_close:
title: Require Help Topic to Close
content: >
If Enabled, a Ticket must have a Help Topic in order to be Closed by an Agent
assigned_tickets:
title: 已分配的咨询
content: >
启用此功能可排除未完成咨询序列中的已分配咨询。
answered_tickets:
title: 已回复咨询
content: >
启用此功能可在已回复咨询序列中显示已回复的咨询。否则，此类咨询将纳入未完成咨询序列。
ticket_attachment_settings:
title: 咨询线程附件
content: >
文件配置设置附加在问题详细信息栏。这些设置可用于与源渠道（网页入口、电子邮件、应用程序编程接口等）无关的所有新咨询和新消息。
---
#This is popup help messages for the Admin Panel -> Staff -> Add New Department -> Department Form
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
status:
title: 状态
content: >
If disabled or archived, this Department will not be available.
type:
title: 类型
content: >
选择私有，即可屏蔽客户入口中此部门的分配。此外，标记为私有后，部门签名将不会显示在邮件回复中。
This setting takes presidence over System and SLA schedule settings.
links:
-
title: Manage Schedules
href: /scp/schedules.php
manager:
title: 部门经理
content: >
选择此部门经理。
可对经理进行配置，以接收特殊提醒以及拥有取消分配咨询的权限。
links:
-
title: 管理提醒 & 通知
href: /scp/settings.php?t=alerts
group_membership:
title: 提醒 & 通知接收人
content: >
选择已配置的提醒 & 通知接收人。
links:
-
title: 配置提醒 & 通知
href: "/scp/settings.php?t=tickets#alerts"
sandboxing:
title: 咨询分配限制
content: >
Determine if Tickets can be assigned to all agents, agents with Primary or Extended Department access, or only agents with Primary Department access.
disable_auto_claim:
title: 禁用自动认领
content: >
勾选以在此部门的响应/回复上禁用自动认领。
代理仍然可以手动认领未分派的工单
disable_reopen_auto_assign:
title: Disable Auto Assign on Reopen
content: >
Check this to disable auto-assignment of reopened tickets for this department.
Otherwise, the Ticket will be auto assigned to the last responding Agent
auto_response_settings:
title: 自动回复人设置
content: >
此操作可允许您编辑此部门的全局自动回复设置。
new_ticket:
title: 新咨询自动回复
content: >
创建新咨询并发送至此部门后，您可禁用发送至用户的自动回复。
new_message:
title: 新消息自动回复
content: >
您可禁用发送至用户的自动回复以确认此部门咨询的新发布消息。
auto_response_email:
title: 自动回复电子邮件
content: >
选择发送用于此部门自动回复的电子邮件地址。
department_access:
title: 组访问
content: >
允许其他部门的代理访问此部门咨询。
department_signature:
title: 部门签名
content: >
签名属于可选项，适用于代理回复的公共部门。
---
#This is popup help messages for the Staff Panel -> Tickets -> Open
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
search_field:
title: 搜索字段
0: >
advanced:
title: 高级
content: >
缩小您的搜索参数范围。在选择高级搜索条件并开始搜索后，您可导出咨询页面底部的数据。
open_tickets_table:
title: 打开咨询表格
content: >
所有咨询当前均处于未完成状态且需等待进一步处理
ticket:
title: 咨询
0: >
date:
title: 日期
0: >
subject:
title: 主题
0: >
from:
title: 发自
0: >
priority:
title: 优先级
0: >
assigned_to:
title: 分配至
0: >
export:
title: 导出
content: >
导出您的当前数据，以 CSV 文件格式查看。CSV 文件可通过任何电子表格软件（例如，Microsoft Excel、Apple Pages、OpenOffice 等）打开。
advanced_search_dialog:
title: 高级搜索
0: >
adv_keyword:
title: 关键词搜索
content: >
根据主题和咨询线程的消息正文以及用户和咨询自定义字段相关的所有文本内容查找匹配记录。
adv_date_range:
title: 按日期范围搜索
content: >
定义此处
merge_types:
title: Merge Types
content: >
Combine Threads: Threads from all Tickets will be displayed chronologically. Separate Threads: Threads from Tickets will be displayed one Ticket at a time.
reply_types:
title: 回复类型
content: >
回复所有: 该回复会被发送至你选择纳入的用户和协作者。 回复至用户: 该回复只会被发送给用户，不包括协作者。 不发送回复不会发送电子邮件通知，但 所有查看该咨询用户都可以看见这个回复。
---
#This is popup help messages for the Staff Panel -> Dashboard -> Dashboard
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
ticket_activity:
title: 工单活动
content: >
选择一个日期范围，使以下图表（参见统计表）重点显示所选日期范围内的所有相关数据。下图将始终显示整个系统数据的全面概述情况（例如，人口）。然而，您可通过浏览以下统计表重点显示特定的感兴趣主题（例如，部门、主题或工作人员）。此外，您可导出当前显示在统计表中的所有数据。
report_timeframe:
title: 报表时段
content: >
为时段样本选择一个起始日期，然后再选择一个结束日期。
statistics:
title: 统计
content: >
通过点击相应选项卡浏览感兴趣的主题，以查看数据的具体示例。表格内，圆圈表示标定数据的大小。因此，圆圈的大小取决于特定单元格内数字的大小。
opened:
title: 已打开
content: >
在打开时带有部门或帮助主题的咨询，或者一名代理替用户打开的咨询数量。
assigned:
title: 已分配
content: >
已被分配给一名代理或一个团队的咨询。该数字代表已被手动分配给代理或团队的咨询、已领取的咨询以及从咨询筛选或其他自动分配规则分配的咨询总数。
overdue:
title: 过期
content: >
已被系统标记为“过期”的咨询。咨询在违反其所属的SLA计划时会被标记为过期，导致它们在超过截至日期时仍为“打开”状态。
closed:
title: 已关闭
content: >
目前处在关闭状态下的咨询数量。
reopened:
title: 重新开启
content: >
一个咨询被重新打开的总次数。重新打开指一个咨询的状态从已关闭变为打开。
deleted:
title: 已删除
content: >
已被删除的咨询的数量。
service_time:
title: 服务时间
content: >
指由咨询打开至咨询关闭为止的时间长度。服务时间列以小时为单位来衡量每个咨询的平均服务时间。
response_time:
title: 响应时间
content: >
向咨询相关人员显示一名代理的平均响应时间，以小时计数。
---
#This is popup help messages for the Admin Panel -> Manage -> Help Topic
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
help_topic_information:
title: 帮助主题信息
content: >
帮助主题说明从用户中收集信息的内容以及咨询的发送或分配方式。
topic:
title: 主题名称
content: >
唯一的帮助主题名称。
status:
title: 状态
content: >
若禁用此功能，此帮助主题将不可用。
type:
title: 类型
content: >
如果帮助主题标记为私有，则其仅可用于代理以选择在工作人员面板中打开新咨询的时间。
parent_topic:
title: 父主题
content: >
选择此帮助主题所属的父主题。父主题将首先显示在列表中，且此帮助主题列在父主题后。
custom_form:
title: 自定义表单
content: >
自定义表单将帮助您获取更多与此帮助主题相关的用户特定信息。
links:
-
title: 管理自定义表单
href: /scp/forms.php
priority:
title: 优先级
content: >
选择与此帮助主题相关的新咨询的分配优先级。
这可编辑部门以及全球自动回复人设置。
links:
-
title: 自动回复人设置
href: /scp/settings.php?t=autoresp
custom_numbers:
title: 自定义咨询编号
content: >
选择”自定义“以编辑在此帮助主题中创建咨询的系统默认咨询编号格式。参见设置/咨询页面上的帮助提示以获取更多设置详细信息。
---
#This is popup help messages for the Admin Panel -> Settings -> Emails
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
default_email_templates:
title: 默认电子邮件模板集合
content: >
选择电子邮件模板集合，用于针对咨询有效期内发生的各种情况发送自动回复和提醒。
查看咨询时，代理可始终手动添加合作伙伴。
default_mta:
title: 默认 MTA
content: >
默认 MTA，无需 SMTP 设置即可负责发送电子邮件的寄送进度。
ticket_response_files:
title: 咨询回复文件
content: >
启用此功能，代理也可将在咨询回复中附加的所有附件列入发送至用户的电子邮件中。
verify_email_addrs:
title: 确认电子邮件地址
content: >
启用此选项来检查邮件地址在域DNS里有邮件转发器（MX）。此选项对于检测不正确输入的邮件地址很有用。这是在检查邮件地址规则之外的额外检查。
---
#This is popup help messages for the Staff Panel -> Dashboard -> My Profile
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
contact_information:
title: 联系资料
0: >
username:
title: 用户名
content: >
只有赋予管理权限的用户可以修改用户名. 如果您的帐号开通了管理权限，您可以在 Staff Members 表内筛选用户然后修改.
links:
-
title: 将用户名更改为管理员
href: /scp/staff.php
time_zone:
title: 时区
0: >
daylight_saving:
title: 夏令时
0: >
maximum_page_size:
title: 最大页面大小
0: >
auto_refresh_rate:
title: 自动刷新频率
0: >
default_signature:
title: 默认签名
0: >
default_paper_size:
title: 默认页面大小
0: >
show_assigned_tickets:
title: 显示已分配的工单
content: >
启用此选项将会覆盖在打开队列里隐藏已分派的工单这一全局设定。
此设置只在分配的工单被全局排除在外时可用。
password:
title: 密码
0: >
current_password:
title: 当前密码
0: >
new_password:
title: 新密码
0: >
confirm_new_password:
title: 确认新密码
0: >
signature:
title: 签名
content: >
创建一个可选的 签名，可能会显示在你的工单回复页面的底部。这个 签名是否出现，取决于工单回复中使用的邮件模板。
links:
-
title: 在管理面板中创建电子邮件模板
href: /scp/templates.php
---
#This is popup help messages for the Staff Panel -> Dashboard -> Staff Directory
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
staff_members:
title: 工作人员
content: >
列表为筛选的结果。如果取消筛选，会将 显示全部工作人员分页显示，具体请见页面菜单。
apply_filtering_criteria:
title: 应用筛选标准
content: >
选择一个部门，你也可以寻找一个特定的代理。
---
#This is popup help messages for the Admin Panel -> Dashboard -> System Logs page
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
system_logs:
title: 系统日志
content: >
此处可以查找到任何与故障排除相关的日志活动记录（例如，错误，警告或错误）。
links:
-
title: 改变默认日志级别 以自定义何种类型的活动将被记录。
href: /scp/settings.php?t=system
date_span:
title: 数据范围
content: >
选择您想要在 系统日志 中查看的日历范围。
type:
title: 类型
content: >
选择一个选项来查看特定类型的活动。 调试 表示最低的严重程度，而 错误 表示最高的严重程度。
showing_logs:
title: 显示 … 日志
content: >
确保检查了以下的 页面 部分以保证没有更多可用于显示系统日志的页面。
log_title:
title: 日志标题
content: >
如果需要基于日志标题分类的结果，请点击表格头部的日志标题。
log_type:
title: 日志类型
content: >
如果需要基于日志类型分类的结果，请点击表格头部的日志类型。
log_date:
title: 日志日期
content: >
这是日志被此软件创建的时间。如果你希望根据 日志时间排序，点击表格头部的 日志时间。（使用表单顶部的 日期范围来缩小你的日志的时间范围）。
ip_address:
title: IP 地址
content: >
此处指向客户端或代理使用 osTicket 时，在创建日志时使用的 IP地址。
---
#This is popup help messages for the Admin Panel -> Emails -> Banlist
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
ban_list:
title: 列入黑名单的电子邮箱
content: >
邮件发自已列入黑名单的电子邮箱会自动拒收
---
#This is popup help messages for the Admin Panel -> Emails -> Diagnostics
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
test_outgoing_email:
title: 测试发送邮件
content: >
邮件接收是依据您服务器的设置 (php.ini) 和/或 SMTP 设置
links:
-
title: 筛选某个邮箱设置 SMTP (发送) 配置
href: /scp/emails.php
from:
title: 发自
0: >
to:
title: 至
0: >
subject:
title: 主题
0: >
message:
title: 内容
0: >
---
#This is popup help messages for the Admin Panel -> Emails -> Add New Email
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
new_ticket_help_topic:
title: 新咨询帮助主题
content: >
选择自动与通过此电子邮件地址创建的咨询相关联的帮助主题。
从此邮箱别名发送电子邮件时通常使用此高级设置。
---
#This is popup help messages for the Admin Panel -> Settings -> System page
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
form_title:
title: 表单标题
content: >
标题文本显示在表单字段上方的灰色框内
form_instructions:
title: 表单说明
content: >
您可添加附加说明，这将有助于引导用户了解表单字段内容和潜在的重要必需数据。
field_sort:
title: 字段显示位置
content: >
点击向上和向下箭头图标并拖动字段行以在表单内进行排序。表单保存前，排序偏好不会生效。
field_label:
title: 字段标签
content: >
该标签可显示为该字段的提示。通常情况下，简答字段如下所示： 标签：
field_type:
title: 字段内容类型
content: >
用于定义用户预期输入的类型。可选范围广泛，包括简答和冗长的回答、电话号码、日期和时间、复选框、下拉列表或自定义列表选择。
links:
-
title: 自定义列表
href: /scp/lists.php
field_visibility:
title: 字段可见性
content: >
选择该字段的可见性和要求选项。
删除字段并不会删除完成表单中字段的先前输入数据。例如，如果之前提交的咨询内含字段数据，删除该表单中的该字段将不会删除咨询中的数据。
---
#This is popup help messages for the Staff Panel -> Knowledgebase -> Canned Responses -> Add New Response
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
canned_response:
title: 封装回复
content: >
创建封装回复，此类回复可包含在咨询回复内。通过咨询筛选设置，还可用作咨询自动回复。
links:
-
title: 设置咨询筛选
href: /scp/filters.php
canned_attachments:
title: 封装附件
content: >
借助全新封装回复功能，添加要自动列入咨询回复的文件。
---
---
#This is popup help messages for the Staff Panel -> Knowledgebase -> FAQ
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
listing_type:
title: 列表类型
content: >
选择公共（发布），即可在父类处于公共状态时，将该常见问题发布至公共知识库。
links:
-
title: 启用客户入口公共知识库
href: /scp/settings.php?t=kb
---
#This is popup help messages for the Admin Panel -> Manage -> API Keys
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
api_key:
title: API 密钥
content: >
API 密钥可用于验证通过应用程序编程接口 (API) 提交新咨询的客户。API 密钥可用于替代密码。由于 API 密钥可能以未加密方式发送，因此均会链接至每个客户的网络 IP 地址。
links:
-
title: osTicket API 文档
href: https://github.com/osTicket/osTicket-1.8/blob/develop/setup/doc/api.md
ip_addr:
title: IP 地址
content: >
客户网络 IP 地址。每个独立的客户 IP 地址均需要单独的 API 密钥。
---
#This is popup help messages for the Admin Panel -> Manage -> Add New Custom List
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
custom_lists:
title: 自定义列表
content: >
自定义列表将允许您创建带预定义选项的下拉框，让客户可从自定义表单中进行选择。如果想要将该自定义列表用作咨询筛选的目标，请确保将该列表添加至咨询详情表单。
name:
title: 名称
0: >
plural_name:
title: 复数名称
0: >
sort_order:
title: 排序顺序
0: >
list_s_initial_items:
title: 列表的初始项目
0: >
value:
title: 值
0: >
extra:
title: 额外
content: >
缩写词表。如果正好在该列表中使用项目内部代码，即可在该列中输入这些代码和缩写词。如果自定义列表显示为 TypeAhead，这些缩写词即可用于自定义列表项的搜索。
---
#This is popup help messages for the Admin Panel -> Manage -> Filter
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
execution_order:
title: 执行顺序
content: >
输入数字以控制筛选优先级。数字越小，则该筛选在执行时将比可能有更高执行顺序的另一筛选具有更高的优先级。
注意：这将编辑部门或帮助主题设置。
sla_plan:
title: SLA 计划
content: >
选择咨询筛选匹配所要使用的SLA 计划。
links:
-
title: 管理 SLA 计划
href: /scp/slas.php
auto_assign:
title: 自动分配
content: >
选择咨询筛选匹配所要分配的代理或团队。
links:
-
title: 管理代理
href: /scp/staff.php
-
title: 管理团队
href: /scp/teams.php
help_topic:
title: 帮助主题
content: >
选择咨询筛选匹配所要使用的帮助主题。
links:
-
title: 管理帮助主题
href: /scp/helptopics.php
admin_notes:
title: 管理员通知
content: >
这些通知仅对类型是“管理员”的账户可见。
---
#This is popup help messages for the Admin Panel -> Manage -> Pages
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
site_pages:
title: 网站页
content: >
网站页可用作为一个迷你型内容管理系统 (CMS)。您可定义多个登陆、离线和感谢页，并在公司设置和帮助主题中进行配置。
links:
-
title: 公司设置
href: /scp/settings.php?t=pages
type:
title: 类型
content: >
离线页在帮助中心被禁用后，显示于客户入口。登陆页显示于客户入口的首页。感谢页则出现在用户提交咨询后。其他页可用作为一个简单的内容管理系统 (CMS)。
---
#This is the view / management page for an organization in the user
#directory
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
org_sharing:
title: Ticket Sharing
content: >
组织工单共享允许此组织内的其他成员访问非自己所有的工单。
协作者始终可以访问工单。
email_domain:
title: Email Domain
content: >
用户将基于他们邮件地址的域名自动被添加进组织。在下面的文本框内输入一个或多个域名，用逗号分开。例如，输入mycompany.com给这些邮件地址以@mycompany.com结尾的用户。
---
#This is popup help messages for the Admin Panel -> Settings -> Agents
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
#General Settings
agent_name_format:
title: 代理姓名格式
content: >
为系统中的代理姓名选择一个格式。如果没有指定其他格式，邮件模板在姓名处将使用该格式。
staff_identity_masking:
title: 工作人员身份屏蔽
content: >
启用此功能，将在所有交流中向客户隐藏代理名称。
#Authentication settings
password_reset:
title: 密码失效策略
content: >
设置代理多久（单位为月）需要更改他们的密码。如果禁用（设置为“永不失效”），密码将永不过期。
password_expiration_policy:
title: 密码失效策略
content: >
选择要求代理更改密码的时间间隔。如果禁用此功能（例如，不失效），则密码不会失效。
allow_password_resets:
title: 允许密码重置
content: >
在尝试登陆失败后，如果需要在登录页面显示忘记密码的链接中，请启用此选项。
reset_token_expiration:
title: 密码重置窗口
content: >
选择密码重置令牌的有效期限（以分钟为计量单位）。代理需要密码重置时，即可以电子邮件方式发送一个令牌以允许其进行重置操作。
staff_session_timeout:
title: 代理会话超时
content: >
为代理被要求再次登录选择一个最大的空闲时间（单位为分钟）。
如果需要禁用 代理会话超时，请输入0。
bind_staff_session_to_ip:
title: 绑定代理会话至 IP
content: >
如果需要系统以代理当前登录的IP地址来记录代理，请启用此选项。
对于IP地址自动分配的用户，不推荐此设置。
---
#This is popup help messages for the Account Panel ->
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
page_title:
title: 提醒和通知
content: >
提醒和通知可在触发多种咨询事件时自动发送电子邮件通知至代理。
ticket_alert:
title: 新咨询通知
content: >
创建新咨询时向代理发送提醒。
如果通过咨询筛选或帮助主题自动分配咨询，则不会发送提醒。
links:
-
title: 默认新咨询提醒模板
href: /scp/templates.php?default_for=ticket.alert
message_alert:
title: 新消息通知
content: >
用户将新消息添加至现有咨询时，发送提醒至代理。
links:
-
title: 默认新消息提醒模板
href: /scp/templates.php?default_for=message.alert
internal_note_alert:
title: 新的内部活动警报
content: >
警报发送给代理的时候，内部活动如内部提醒或代理人的答复会附加到一张工单上。
links:
-
title: 默认咨询活动模板
href: /scp/templates.php?default_for=note.alert
assignment_alert:
title: 咨询分配提醒
content: >
咨询分配时发送提醒至代理。
links:
-
title: 默认咨询分配提醒模板
href: /scp/templates.php?default_for=assigned.alert
transfer_alert:
title: 咨询变更时通知
content: >
在部门间传输咨询时发送提醒至代理。
links:
-
title: 默认咨询变更通知模版
href: /scp/templates.php?default_for=transfer.alert
overdue_alert:
title: 过期咨询提醒
content: >
基于 SLA 或截止日期，在咨询过期时发送提醒至代理。
links:
-
title: 默认旧咨询提醒模板
href: /scp/templates.php?default_for=ticket.overdue
-
title: 管理 SLA
href: /scp/slas.php
system_alerts:
title: 系统提醒
content: >
发送至管理员 (%{config.admin_email}) 的重要系统事件。根据配置的日志等级，也可在系统日志中使用这些事件
links:
-
title: 查看系统日志
href: /scp/logs.php
-
title: 更改管理员电子邮件
href: /scp/settings.php?t=emails
---
#This is popup help messages for the Admin Panel -> Settings -> Autoresponder
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
new_ticket:
title: 新咨询
content: >
启用此功能，即可发送新咨询的自动回复至用户。
links:
-
title: 新咨询自动回复模板
href: /scp/templates.php?default_for=ticket.autoresp
new_ticket_by_staff:
title: 工作人员新咨询
content: >
代理以客户名义创建咨询时发送通知。代理可在创建新咨询时编辑此通知内容。
links:
-
title: 新咨询通知模板
href: /scp/templates.php?default_for=ticket.notice
new_message_for_submitter:
title: 新消息确认
content: >
现有咨询有新消息时发送确认消息。
links:
-
title: 新消息确认模板
href: /scp/templates.php?default_for=message.autoresp
new_message_for_participants:
title: 新消息通知
content: >
向所有其他咨询参与者播放消息提交者发布的消息。
links:
-
title: 新活动通知模板
href: /scp/templates.php?default_for=ticket.activity.notice
overlimit_notice:
title: 超限通知
content: >
发送至用户的咨询拒绝通知，适用于咨询条数超出最大未完成咨询数限值。
links:
-
title: 超限通知模板
href: /scp/templates.php?default_for=ticket.overlimit
-
title: 设置最大未完成咨询数
href: /scp/settings.php?t=system
---
#This is popup help messages for the Admin Panel -> Settings -> Knowledgebase
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
knowledge_base_settings:
title: 知识库设置
0: >
knowledge_base_status:
title: 知识库状态
content: >
启用该设置可允许用户自助访问公共知识库文章。
知识库类别和常见问题可设置为仅限于内部，即仅供代理查看。
links:
-
title: 管理知识库
href: /scp/kb.php
restrict_kb:
title: Restrict Access to the Knowledge Base
content: >
启用该设置将防止未注册用户从客户界面访问您的知识库
links:
-
title: 访问控制设置
href: /scp/settings.php?t=users
canned_responses:
title: 封装回复
content: >
启用该设置可允许代理在回复咨询时，使用封装回复。
links:
-
title: 管理封装回复
href: /scp/canned.php
---
#This is popup help messages for the Account Panel ->
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
company_information:
title: 公司信息
content: >
这指将受益于 osTicket 软件及其支持工作人员的公司或组织。代理响应咨询时，此处的信息将出现在电子邮件签名处（例如，页脚）。
links:
-
title: 公司信息表单
href: /scp/forms.php?type=C
landing_page:
title: 登陆页
content: >
登陆页显示于支持网站的首页。
offline_page:
title: 离线页
content: >
离线页在帮助中心离线时显示于支持网站中，参见管理员面板 -> 设置 -> 系统 -> 帮助中心状态。
default_thank_you_page:
title: 默认感谢页
content: >
感谢页在客户提交新咨询时显示给客户。
感谢页与帮助主题互相关联。
logos:
title: 徽标
content: >
您可自定义徽标，徽标将显示在客户入口（例如，支持网站）以供客户使用。
upload_a_new_logo:
title: 上传新徽标
content: >
选择 .gif、.jpg 或 .png 格式图像。我们将按比例调整图像显示，但不会调整图像数据。因此，要提高上传速度，建议保持您的图像接近默认图像尺寸 (817px × 170px)。
backdrops:
title: 背景
content: >
您可以自定义要显示在员工登录页面的背景。
upload_a_new_backdrop:
title: 上传一个新的背景
content: >
选择一个格式为.gif，.jpg或者.png的图片文件。系统将按比例缩放图片显示。但是系统不会缩放图片数据。因此，为了加快载入速度，建议您相对保持文件小尺寸（在MB内）。请注意，php最大上传设置会有限制。
---
#This is popup help messages for the Admin Panel -> Settings -> Tasks
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
number_format:
title: 任务编号格式
content: >
此设置用于生成工单编号。使用井号替代数字 (`#`) ，而其他数字文本则予以保留。
例如，对六位数字而言，可使用######。
sequence_id:
title: 任务编号序列
content: >
从中选择一种生成工单编号的序列机制。系统默认随机编号和顺序编号机制。你可以根据自己的需要创建更多的序列机制。
default_sla:
title: 默认 SLA
content: >
Choose the default Service Level Agreement to manage how long a task can remain Open before it is rendered Overdue.
links:
-
title: 创建更多 SLA 计划
href: /scp/slas.php
default_priority:
title: 默认优先级
content: >
Choose a default priority for tasks not assigned a priority automatically.
task_attachment_settings:
title: 咨询线程附件
content: >
Configure settings for files attached to the description field. These settings are used for all new tasks and new messages regardless of the source channel (web portal, email, api, etc.).
page_title:
title: 提醒和通知
content: >
Alerts and Notices are automated email notifications sent to Agents when various task events are triggered.
task_alert:
title: 新任务通知
content: >
创建新任务时向代理发送提醒。
如果任务是自动分配的，则不会发送提醒。
links:
-
title: 默认新任务提醒模板
href: /scp/templates.php?default_for=task.alert
activity_alert:
title: 新活动通知
content: >
用户将新消息添加至现有任务时，发送提醒至代理。
links:
-
title: 默认新活动提醒模板
href: /scp/templates.php?default_for=task.activity.alert
assignment_alert:
title: 任务分配提醒
content: >
Alert sent out to Agents on task assignment.
links:
-
title: Default Task Assignment Alert Template
href: /scp/templates.php?default_for=task.assignment.alert
transfer_alert:
title: 任务移交提醒
content: >
Alert sent out to Agents on task transfer between Departments.
links:
-
title: 默认任务变更提醒模板
href: /scp/templates.php?default_for=task.transfer.alert
overdue_alert:
title: 过期任务提醒
content: >
Alert sent out to Agents when a task becomes overdue based on SLA or Due Date.
links:
-
title: Default Stale Task Alert Template
href: /scp/templates.php?default_for=task.overdue.alert
-
title: 管理 SLA
href: /scp/slas.php
---
#This is popup help messages for the Admin Panel -> Settings -> Users
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
#General Settings
client_name_format:
title: 用户姓名格式
content: >
为系统中的用户姓名选择一个格式。如果没有指定其他格式，邮件模板在姓名处将使用此格式。
#Authentication settings
client_session_timeout:
title: 用户会话超时
content: >
选择用户需要重新登录前的最大空闲时间（以分钟为计量单位）。
禁用电子邮件验证可能导致第三方（例如，咨询合作伙伴）冒充咨询所有人。
allow_auth_tokens:
title: 启用身份验证令牌
content: >
启用此选项以允许在用户点击工单链接后使用身份验证令牌自动登录。
---
#This is popup help messages for the Admin Panel -> Staff -> Add Staff Form
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
username:
title: 用户名
content: >
请选择代理用户名，此用户名应为帮助中心的唯一用户名。
email_address:
title: 电子邮件地址
content: >
输入代理电子邮件地址，此电子邮件地址将用于接收服务中心的提醒 & 通知。
0:
1: 工作人员可使用用户名或电子邮件地址登录工作人员控制面板。
welcome_email:
title: 欢迎电子邮件
content: >
发送账户访问链接至新代理，使其可设置密码。如果未勾选，您需要设置密码并与新工作人员交流登录信息。
account_password:
title: 账户密码
content: >
作为管理员，您可更改代理的密码。
forced_password_change:
title: 强制密码更改
content: >
启用此功能，即可强制使新代理在下次登录时更改密码。
agents_signature:
title: 代理签名
content: >
创建代理签名，可在回复咨询时选择使用。
account_status:
title: 账户状态
content: >
如果代理处于锁定状态，其无法登录至帮助中心。
assigned_group:
title: 已分配组
content: >
选中用于此代理的组所属类别将决定代理在帮助中心内拥有的权限。
links:
-
title: 管理组
href: /scp/groups.php
primary_department:
title: 主要部门
content: >
选择一个此代理隶属的主要部门，和一个有效的角色。
links:
-
title: 管理部门
href: /scp/departments.php
primary_role:
title: 主要角色
content: >
选择一个代理隶属的主要角色。
primary_role_on_assign:
title: 分派时使用主要角色
content: >
启用此会作为当代理被分配在主要部门和扩展权限部门之外的工单和任务时的主要角色的备用。否则代理只有读的权限。
daylight_saving:
title: 夏令时
content: >
启用此功能，即可使此代理时区的夏令时自动生效。
limited_access:
title: 限制访问
content: >
如果启用此功能，代理仅拥有直接分配或通过团队分配咨询的权限。
directory_listing:
title: 目录列表
content: >
启用此功能，即可将此代理列入工作人员目录。
links:
-
title: 访问工作人员目录
href: /scp/directory.php
vacation_mode:
title: 休假模式
content: >
如果您将代理状态更改为休假模式，代理将无法接收任何提醒 & 通知以及分配咨询。
---
---
#This is popup help messages for the Admin Panel -> Staff -> Departments
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
type:
title: 类型
content: >
如果部门类型属于私有，则回复中无法使用部门签名且客户入口也无法显示部门分配。
dept_manager:
title: 部门经理
content: >
您可选择一名代理作为部门经理以接收部门内的咨询提醒和通知。
0: 代理在无需成为部门成员的情况下，即可成为部门经理。
---
#This is popup help messages for the Admin Panel -> Staff -> Add New Group -> User Group Form
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
groups:
title: 组
content: >
组用于定义帮助中心中的代理权限。组还可访问除代理主要部门外的其他部门。
status:
title: 状态
content: >
如果禁用，分配至此组的代理将无法登陆且无法接收部门提醒 &通知。
department_access:
title: 部门访问
content: >
勾选组成员允许访问的所有部门。
---
#This is popup help messages for the Admin Panel -> Staff -> Staff Members
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
staff_members:
title: 工作人员
content: >
以下表格显示的是上述筛选结果。如果未选择筛选设置，则分页显示所有代理（工作人员）成员。参见以下页面浏览更多结果。
status:
title: 状态
content: >
无论代理是否锁定、激活或激活（休眠），都将显示上述结果。
---
#This is popup help messages for the Admin Panel -> Staff -> Teams
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
teams:
title: 团队
content: >
团队即一个或多个代理互相联合，其目的在于进行咨询分配。团队成员可跨部门组合。
status:
title: 状态
content: >
如果禁用，此团队将无法分配咨询、接收提醒&有关上一次分配的通知。
lead:
title: 团队主管
content: >
团队可指定主管，但与其他团队成员不同的是，此主管拥有接收提醒 &通知权限。
links:
-
title: 配置提醒 & 通知
href: /scp/settings.php?t=alerts
assignment_alert:
title: 分配提醒
content: >
您可为分配至此团队的咨询禁用咨询分配提醒。
links:
-
title: 配置提醒 & 通知
href: /scp/settings.php?t=alerts
members:
title: 团队成员
content: >
可通过代理个人设定配置团队成员。
links:
-
title: 管理工作人员
href: /scp/staff.php
---
#This is popup help messages for the Admin Panel -> Staff
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
signature:
title: 工作人员签名行
content: |
创建工作人员签名，用于回复咨询。此签名作为可选项将显示在咨询回复的底部
type:
title: 账户类型
content: |
管理员拥有访问管理员面板的权限。工作人员仅可访问管理咨询和知识库。
group:
title: 已分配组
content: |
组成员定义了系统中工作人员的作用。访问组管理页面，定义此工作人员访问帮助中心的权限。
notes:
title: 内部通知
content: |
发布工作人员相关内部通知；这些通知仅对拥有管理员账户的工作人员可见。
---
#This is popup help messages for the Agents Panel -> Tasks
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
advanced:
title: 高级
content: >
缩小您的搜索参数范围。在选择高级搜索条件并开始搜索后，您可以在页面底部导出数据。
export:
title: 导出
content: >
导出您的当前数据，以 CSV 文件格式查看。CSV 文件可通过任何电子表格软件（例如，Microsoft Excel、Apple Pages、OpenOffice 等）打开。
---
#Email template: task.alert.yaml
#Sent to an agent when a new task is created in the system.
#---
notes: |
Sent to an agent when a new task is created in the system.
subject: |
新任务通知
body: |
To view or respond to the ticket, please login to the support system
Your friendly Customer Support System
---
#Email template: task.transfer.alert.yaml
#Sent to agents when a task is transfered to their department.
#---
notes: |
Sent to agents when a task is transfered to a department to which
they are a member.
subject: |
任务 #%{task.number} 移交 - %{task.dept.name}
body: |
Hi %{recipient.name},
Task #%{task.number} has been
transferred to the %{task.dept.name} department by
%{staff.name.short}
%{comments}
To view or respond to the task, please login to the support system.
Your friendly Customer Support
System
---
#Email template: ticket.alert.yaml
#Sent to a staff member when a new ticket is created in the system. This
#applies to tickets created via email, the web portal, or the api.
#---
notes: |
当系统里面有新的咨询时，发送给工作人员。不管这些咨询是通过邮件生成，网页入口还是通过API生成，工作人员都将收到邮件。
subject: |
新咨询通知
body: |
Hi %{recipient.name},
New ticket #%{ticket.number} created
From:
%{ticket.name} <%{ticket.email}>
Department:
%{ticket.dept.name}
%{message}
To view or respond to the ticket, please login to the support ticket system
Your friendly Customer Support System
---
#Email template: transfer.alert.yaml
#Sent to staff members when a ticket is assigned to them. Tickets can be
#assigned automatically by the system or manually by another staff member.
#Use %{assigner} to distinguish who made the assignment.
#---
notes: |
Sent to agents when a ticket is transfered to a department to which
they are a member.
subject: |
咨询%{ticket.number}移交 - %{ticket.dept.name}
body: |
Hi %{recipient.name},
Ticket #%{ticket.number} has been
transferred to the %{ticket.dept.name} department by
%{staff.name.short}
%{comments}
To view or respond to the ticket, please login to the support ticket system.
Your friendly Customer Support
System
---
#Email template: message.alert.yaml
#Sent to staff members when a new message is posted by a user to a ticket.
#This can occur if the users responds to an email from the system or visits
#the customer web portal and posts a new message there.
#---
notes: |
当客户在咨询里面发布新消息时，发送给工作人员。这种情况在客户回复邮件，或者通过网页入口发布新消息时会出现。
subject: |
新消息通知
body: |
To view or respond to the ticket, please login to the support ticket system
Your friendly
Customer Support System
---
#Email template: ticket.notice.yaml
#Sent to a user when a staff member creates a ticket on the user's behalf.
#This is most commonly performed when user's call in on the phone.
#---
notes: |
当员工为客户创建新的咨询时通知客户。这种操作一般用于在客户已经来电过的情况下。
subject: |
%{ticket.subject} [#%{ticket.number}]
body: |
Dear %{recipient.name.first},
Our customer care team has created a ticket, #%{ticket.number} on your behalf, with
the following details and summary:
If you
wish to provide additional comments or information regarding the issue,
please reply to this email or login to your account for
a complete archive of your support requests.
---
#Email template: ticket.reply.yaml
#Sent to users when a staff members makes a reply to their ticket. Replies
#are only generated by staff members.
#---
notes: |
当工作人员对用户咨询发表回复时，发送给用户。
只有工作人员能够回复。
subject: |
Re: %{ticket.subject}
body: |
Dear %{recipient.name.first},
%{response}
Your %{company.name} Team,
%{signature}
We hope this response has sufficiently answered your questions. If
not, please do not send another email. Instead, reply to this email or
login
to your account for a complete archive of all your support requests
and responses.
---
#Email template: assigned.alert.yaml
#Sent to staff members when a ticket is assigned to them. Tickets can be
#assigned automatically by the system or manually by another staff member.
#Use %{assigner} to distinguish who made the assignment.
#---
notes: |
当咨询被分配给员工时，则发送给他们。咨询能够被系统自动分配给员工，也能够被其他用户手动分配。使用%{assigner} 来区分由谁做这种分配。
subject: |
安排给您的咨询
body: |
您的友好客户帮助系统
---
#Email template: message.autoresp.yaml
#Sent to a user when the user posts a new message to a ticket. This can
#happen if the users responds to an email from the system or visits the
#customer web portal and posts a new message there.
#---
notes: |
当客户发布新消息到咨询里面时，发送给客户。这种情况在客户回复邮件，或者通过网页入口发布新消息时会出现。
subject: |
消息确认
body: |
---
#Email template: note.alert.yaml
#Sent to staff members when a new internal note is appended to a ticket.
#Internal notes can only be added by staff members.
#---
notes: |
发送给代理人的提醒。该提醒在发生工单内部活动如内部备注或代理回复工单时触发。
subject: |
新的内部活动警报
body: |
To view/respond to the ticket, please login to the support ticket system
Your friendly Customer Support
System
---
#Email template: task.activity.alert.yaml
#Sent to agents when a new note/message is posted to a task.
#This can occur if a collaborator or an agent responds to an email from the
#system or visits the web portal and posts a new message there.
#---
notes: |
Sent to agents when a new message/note is posted to a task. This can
occur if a collaborator or an agent responds to an email from the system
or visits the web portal and posts a new message there.
subject: |
Task Activity [#%{task.number}] - %{activity.title}
body: |
To view or respond to the task, please login to the support system
Your friendly
Customer Support System
---
#Email template: task.activity.notice.yaml
#Notice sent to collaborators on task activity e.g reply or message
#---
notes: |
Notice sent to collaborators on task activity e.g reply or message.
subject: |
Re: %{task.title} [#%{task.number}]
body: |
Dear %{recipient.name.first},
%{poster.name} just logged a message to a task in which you participate.
%{message}
You're getting this email because you are a collaborator on task
#%{task.number}. To participate, simply reply to this email.
---
#Email template: task.assignment.alert.yaml
#Sent to agents when a task is assigned to them or the team to which
#they belong.
#Use %{assigner} to distinguish who made the assignment.
#---
notes: |
Sent to agents when a task is assigned to them or the team to which
they belong. Use %{assigner} to distinguish who made the assignment.
subject: |
安排给您的任务
body: |
Hi %{assignee.name.first},
Task #%{task.number} has been
assigned to you by %{assigner.name.short}
%{comments}
To view/respond to the task, please login to the support system
Your friendly Customer Support
System
---
#Email template: task.overdue.alert.yaml
#Sent to agents when a tasks transitions to overdue in the system.
#Overdue tasks occur based on set due-date.
#---
notes: |
Sent to agents when a task transitions to overdue in the system.
Overdue tasks occur based on the set due-date.
subject: |
过期任务警告
body: |
We should all work hard to guarantee that all tasks are being
addressed in a timely manner.
Signed,
%{task.dept.manager.name}
To view or respond to the task, please login to the support system. You're receiving this
notice because the task is assigned directly to you or to a team or
department of which you're a member.
Your friendly (although with limited patience) Customer Support
System
---
#Email template: ticket.activity.notice.yaml
#Notice sent to collaborators on ticket activity e.g reply or message
#---
notes: |
发送至合作伙伴关于咨询活动的通知，例如回复或消息。
subject: |
Re: %{ticket.subject}
body: |
---
#Email template: ticket.autoreply.yaml
#Sent to a user when an automatic canned response is posted to a ticket
#when it is created
#---
notes: |
当自动封装回复被发布到新咨询时，发送给客人。
可替代变量: %{ticket.*}, %{response}
subject: |
Re: %{ticket.subject}
body: |
Dear %{recipient.name.first},
A request for support has been created and assigned ticket #%{ticket.number} with the following
automatic reply
We hope
this response has sufficiently answered your questions. If you wish to
provide additional comments or information, please reply to this email
or login to your account for
a complete archive of your support requests.
---
#Email template: ticket.autoresp.yaml
#Sent to a user when a new ticket is created
#---
notes: |
当创建新问题时发送给用户
subject: |
已经打开的支持工单 [#%{ticket.number}]
body: |
---
#Email template: ticket.overdue.yaml
#Sent to staff members when a ticket transitions to overdue in the system.
#Overdue tickets occur based on the ticket's due-date as well as the SLA
#defined for the ticket.
#---
notes: |
当系统里面有某条咨询快要过期的时候，通知工作人员。咨询过期日期是系统管理员为咨询定义的，一旦超过该日期，咨询就会过期。
subject: |
过期咨询警告
body: |
您友好 (但有时耐心稍嫌不足) 的客户支持系统
---
#Email template: ticket.overlimit.yaml
#Sent to users when they have exceeded the maximum open ticket limit. The
#limit is configurable in the Admin Panel, and is defined by the number of
#tickets open by a particular email address.
#---
notes: |
当客户发布的未处理咨询条数超过最大限值时，发送给客户。此限制在管理面板中可以配置，特指由某一电子邮箱地址创建的咨询条数。
subject: |
已达未完成咨询条数限制
body: |
谢谢，
咨询支持系统
---
#access-link.yaml
#Ticket access link sent to clients for guest-only systems where the ticket
#number and email address will trigger an access link sent via email
#---
notes: >
此模板定义了访问链接已发送至其电子邮件地址的客户通知。咨询编号和电子邮件地址可触发此访问链接。
name: "咨询 [#%{ticket.number}] 访问链接"
body: >
---
#banner-client.yaml
#This forms the header on the staff login page. It can be useful to inform
#your clients about your login and registration policies.
#---
notes: >
这些内容组成客户登陆页的页头，有助于告知客户您的相关登陆和注册政策。
name: "登录至 %{company.name}"
body: >
为更好地为您提供服务，我们鼓励我们的客户注册账户。
---
#banner-staff.yaml
#This is the initial message and banner shown on the staff login page
#---
notes: >
这是工作人员登陆页显示的初始信息和标语。首个输入栏即出现在顶部的红色文本。后面的文本区用于标语内容，一般作为免责声明。
name: "需要身份验证"
body: ""
---
#Page template: landing.yaml
#The landing page is served on the front page of the customer portal above
#the two links for creating new tickets and viewing ticket status.
#---
notes: >
登陆页即客户入口初始印象的内容。此模板修改了上述内容，两处链接如下打开新咨询和检查咨询状态。
name: 着陆中
body: >
---
#Page template: offline.yaml
#The offline page is served to the customer portal when the help desk is
#configured offline in the Admin Panel
#---
notes: |
帮助中心离线时，离线页显示在客户入口中。
name: 离线
body: |
支援咨询系统离线
感谢您对我们的垂询。
我们的支援中心目前离线，请稍后再来访问.
---
#pwreset-client.yaml
#Template of the email sent to clients when using the Forgot My Password
#link on the login page
#---
notes: >
此模板定义了发给那些在登陆页面上选择了忘记了我的密码的客户的邮件。
name: "%{company.name} 帮助中心访问"
body: >
---
#pwreset-staff.yaml
#Template of the email sent to staff members when using the Forgot My
#Password link
#---
notes: >
此模板定义了发送至在工作人员控制面板登陆页上选择忘记我的密码链接的工作人员的电子邮件。
name: "osTicket 工作人员密码重置"
body: >
---
#registration-staff.yaml
#Confirmation email sent to clients when accounts are created for them by
#staff or via the client portal. This email serves as an email address
#verification.
#---
notes: >
此模板定义了在客户入口中或以代理名义创建账户时所发送至客户的电子邮件。此电子邮件用于验证电子邮件地址。请在正文的某处使用 %{link}。
name: "欢迎来到 %{company.name}"
body: >
---
#registration-confirm.yaml
#Template of the page shown to the user after registering for an account.
#The system will send the user an email with a link they should follow to
#confirm the account. This page should inform them of the next step in
#the process.
#---
notes: >
此模板定义了填写注册表后显示给客户的页面。此模板还应说明系统正在发送电子邮件确认链接以及后续注册的相关步骤。
name: "账户注册"
body: >
感谢您注册账户。
我们已向您输入的地址发送一封电子邮件。请遵循电子邮件中的链接，确认您的账户并获取访问咨询的权限。
---
#registration-staff.yaml
#Initial (optional) email sent to staff members when accounts are created
#for them in the staff control panel
#---
notes: >
此模板定义了以代理名义创建账户时所发送至代理的初始电子邮件（可选项）。
name: "欢迎使用 osTicket"
body: >
---
#registration-thanks.yaml
#Page shown to the user after successfully registring and confirming their
#account. This page should inform the user that the process is complete and
#that the user can now submit a ticket or access existing tickets
#---
notes: >
此模板定义了通过确认账户客户注册成功后显示的内容。此页面应通知用户注册已完成且客户现可提交咨询或访问现有咨询。
name: "账户已确认！"
body: >
感谢您完成账户注册。
您已确认您的电子邮件地址且成功激活账户。您可继续打开新咨询或管理现有咨询。
您的友好支持中心 %{company.name}
---
#Page template: thank-you.yaml
#The thank-you page is served to the customer portal when a user submites a
#new ticket via the customer portal.
#---
notes: |
当用户通过客户入口提交新的咨询时，此感谢页面会投放到客户入口。
name: 谢谢
body: |
%{ticket.name},
感谢您联系我们.
您的咨询请求已被创建，如有必要，我们的客户代表会尽快与您取得联系。
支援团队
---
#Welcome ticket template
#When the system if first installed and the installer finishes setting up
#the database, it creates a first ticket with a welcome message to the
#administrator
#---
deptId: 1 #support
topicId: 1 #support
name: osTicket 支持
email: support@osticket.com
source: 网页 #notrans
subject: osTicket 已安装 ！
message: |
Thank you for choosing osTicket.
Please make sure you join the osTicket forums and our mailing list to stay up to date
on the latest news, security alerts and updates. The osTicket forums are
also a great place to get assistance, guidance, tips, and help from
other osTicket users. In addition to the forums, the osTicket wiki
provides a useful collection of educational materials, documentation,
and notes from the community. We welcome your contributions to the
osTicket community.
If you are looking for a greater level of support, we provide
professional services and commercial support with guaranteed response
times, and access to the core development team. We can also help
customize osTicket or even add new features to the system to meet your
unique needs.
If the idea of managing and upgrading this osTicket installation is
daunting, you can try osTicket as a hosted service at https://supportsystem.com/ --
no installation required and we can import your data! With
SupportSystem's turnkey infrastructure, you get osTicket at its best,
leaving you free to focus on your customers without the burden of making
sure the application is stable, maintained, and secure.
Cheers,
-
osTicket Team https://osticket.com/
PS. Don't just make customers happy, make happy
customers!
---
#Upgrade completed ticket
#This ticket is added to the system after the completion of an upgrade. It
#might include information specific to the release, perhaps with some new
#feature highlights, etc.
#---
source: 网页 #notrans
name: osTicket 支持
email: support@osticket.com
subject: osTicket 已经升级 ！
message: |
osTicket upgraded successfully! Please refer to the Release Notes
(https://docs.osticket.com/en/latest/Developer%20Documentation/Changelog.html?highlight=notes) for more information about
changes and new features.
Be sure to join the osTicket
forums and our mailing
list to stay up to date on announcements, security updates and
alerts! Your contribution to osTicket community will be appreciated!
The osTicket team is committed to providing support to all users through
our free online resources and a full range of commercial support
packages and services. For more information, or to discuss your needs,
please contact us today at https://osticket.com/support/. Any feedback
will be appreciated!
If managing and upgrading this osTicket installation is daunting, you
can try osTicket as a hosted service at https://supportsystem.com/ --
no upgrading ever, and we can import your data! With SupportSystem's
turnkey infrastructure, you get osTicket at its best, leaving you free
to focus on your customers without the burden of making sure the
application is stable, maintained, and secure.